This article explains you the next step when you get your order assigned. Please make sure to have read the previous article How to receive orders through our platform - The marketplace to avoid missing where to find critical information of your order.

Once you have accepted an offer and it has been assigned to you, you will find it in your dashboard under ‘active orders’. You will also receive a separate e-mail when the order has been assigned to you from dispatch@mail.cutr.ai.

Cutr is always making sure to give you fully assistance during your production. In the following cases we make sure to give you extra support:

In your order you can now find a Messages tab

This tab contain two chats:

For more information on how to effectively communicate on the platform please read the article Communicating On The Cutr Platform

Some of our orders require a kick-off call as mentioned above, Cutr will propose you possible dates for this (online) meeting. Depending on the order requirements, the customer could participate in these meetings.

In the kick-off we discuss the details of the project and schedule the actions related to the important milestones (e.g. measure up date, production drawing ready, installation date etc.). We confirm these dates post meeting and also update the milestones on the platform. They will appear in your project tab.

Please note that these dates are update by Cutr and not by the customer or you

When navigating to the 'Project' tab, you can find a list of to do's on the right side the page. We expect you to have all of these tasks, except of the 'mark as ready' to be completed, updated within 3 days after the order is assigned to you.

Clicking on any of the tasks 'set material delivery date', 'Set planned completion date' and 'Set delivery schedule' will bring you to the Fullfilment tab.

Material arrival date: Share with us the date your material will arrive. In case the supplier delays your delivery you can simply update this on platform

Planned completion date: The date you expect the order to be completed in your factory. In case you expect a delay you can simply update this information on our platform.

Fulfilment method: This date reflects the date you're planning to deliver / install your order at the customer. Please note that updating this information will automatically inform the customer about the date. This date is also simply updatable by changing the information on the platform. We only require you to fill a reason for your update

The button set invoice reference will bring you to the billing tab

Please update this if you're using self-billing with Cutr. If you want a specific reference to be used on the invoices we generate for you, please update this by 'Set invoice reference', else you can mark the checkbox at 'No reference'

For all our orders we always require you to upload files to our platform like finished product and packed products pictures. For some orders we also require you to upload production drawings and/or sample pictures. In the files tab you find the button 'Upload' which let you upload files in the corresponding folders.

In this article you can read the full explanation on how uploading files is working: File management on Cutr orders

In this article you can find a full explanation what we expect in terms of Production Drawings quality: Requirements for submitting production drawings

Before marking your order as "Ready," please ensure you've completed the following steps to help us verify the quality and condition of your shipment:

Ensure all documents are up to date before shipment, and retain a signed copy upon delivery.

When managing an order, there are two key statuses:

Post-Delivery Feedback Period
Once the order is marked as "Delivered," the customer has 14 days to provide feedback. If no feedback is received within this period, the order will automatically update to "Approved."