It is not uncommon for bigger projects to encounter scope changes after kick-off. This is normal in our industry, but it’s important to handle these changes correctly to avoid delays and unexpected costs. Below are the most common moments when customers request changes, with detailed examples of what these changes typically involve.
When Do Changes Usually Happen?
1. During the kick-off meeting
Customers often bring final updates or refinements to the project scope:
A new final version of the drawings is shared.
Material changes are requested (e.g. switching from MDF to oak veneer).
Hardware choices are updated (e.g. changing from push-to-open to handles).
A new design feature is added (e.g. open shelving instead of closed cabinets).
Finishing requirements are adjusted (e.g. lacquered finish instead of oiling).
2. During measure-up
On site, conditions often differ from the original drawings. This can lead to scope changes such as:
Site dimensions don’t match the drawings, so extra material is needed.
Site accessibility is more complicated requiring extra hours on location.
Walls or floors are uneven, requiring adjustments to cabinet sizes or fillers.
Customer requests a different construction method on site (e.g. split panels instead of one large panel for easier installation).
Obstructions (pipes, beams, ducts) are discovered, so cut-outs or redesigns are required.
Electrical or plumbing points are in different locations, requiring changes to carcasses or panel layouts.
Customer adds new items during the visit (e.g. an additional cabinet or shelf).
3. After production drawing upload
Once production drawings are shared, we expect that the design intent is accurately reflected. However there can still be some minor edits before it’s production ready. Cutr prices in one time revision cost as a standard. Examples of small changes could include:
Adding or removing shelves, drawers, or doors.
Switching hardware type (hinges, drawer systems, handles).
Adding cut-outs for sockets, switches, or appliances.
Replacing specified materials (e.g. melamine → HPL, MDF → moisture-resistant MDF).
Adjusting edge banding (thickness, color, or which edges are finished).
4. During production
Even when production has started, customers sometimes make adjustments to the order scope. Common ones include:
Adding an extra cabinet, shelving unit, or panel.
Requesting integration of new appliances (e.g. wine cooler, fridge, oven).
Changing finishing (e.g. switching stain color).
Requesting duplicate items for additional rooms or areas.
How to handle Change Requests
When a customer requests a change, always submit the cost implications as soon as possible using the cost change approval function on our platform. If you are unable to support the change request easily due to production being underway, or material already ordered, ensure this is clearly priced and the impact on lead time explained. If you are unable to support the change entirely, escalate this with urgency so Cutr can help support any conversations with the customer to ensure their expectations are being managed.
Read here how to input a cost change for approval.
Important to note:
Never order materials or start production before cost approval is received. If this step is skipped, we unfortunately cannot support you afterwards.
In the cost change request, you can specify how urgent approval is. This helps avoid delays in production.
Always explain the reason for the cost change clearly so the customer understands and can approve quickly.
If the cost change comes with adjusted leadtimes, be sure to share these up front. Once approved, update the timeline feature on the Project tab with the adjusted milestone dates.
Example of a clear cost change explanation:
“3x extra sheets of 18mm MDF V313 needed for wider cabinet A, B and C as discussed during measure-up on 18/07.”
Following this process ensures changes are transparent, approved, and covered—keeping projects running smoothly. These tools have been developed to make your lives easier - so you can focus on producing beautiful products. If you have any questions or feedback - please reach out!