Order ready guide

This is a guide for orders that are ready. The guide offers a check on your project to see if it is ready to be sent.

Stefan Roevros avatar
Written by Stefan Roevros
Updated over a week ago

Instruction manual for completed orders

In this article, we explain the steps that need to be taken to complete an order. We ask you to:

  • Check the order for the presence of parts.

  • Use the packing slip, to check if the delivery information on the platform is still correct.

  • Use the correct communication on the platform to inform the customer of the arrival of their order.


Checking order for parts

Before letting the customer know that their order is ready, we need to perform one last check to ensure that the order is correct and complete. This is important to prevent the customer from being dissatisfied with the order and to avoid any complaints or problems. Make sure you follow all necessary steps and check all relevant information before informing the customer of the arrival of their order.

Worksheet -> Part list

We ask you to check the 'part list' found in the 'worksheet', which you can find under 'files' by clicking on 'download worksheet' at the bottom. In the 'worksheet', you will find the 'part list'. Print it out so you can use it to check for the presence of parts.

Part list checklist

Before marking an order as Ready, it is important to ensure that the order meets the customer's specifications. It is advisable to use a checklist for this. Find the specific details of the order and make sure that the order meets all these requirements before marking it as Ready.

  • Length, width and thickness dimensions correct

  • Depth dimensions and placements of holes, cutouts, and grooves are correct

  • Material is correct and meets customer specifications

  • Color is correct and meets customer specifications

  • Grain direction is correct (if applicable) and meets customer specifications

  • Finish is correct (if applicable) and meets customer specifications

  • There are no scratches or other finishing or edge defects

  • Packaging material is suitable for transport and meets customer specifications


Packaging guidelines

Since Cutr already includes transportation costs in the quotes, we have a lot of experience in packing and sending orders. In this section, we want to inform you about the different packaging options. On our website, you will find a detailed article with more information on this subject.

Photos before and after packaging

It is important to take photos of the items before and after packaging to prevent discrepancies. This can help to notice and document any damages or deviations in the quality of the items. By taking photos before and after packaging, you can also document the condition of the items before and after packaging.

Packaging material

There are several methods to package an order:

Pallets:

  • Europallet (80 x 120 x 144 cm)

  • Block pallet (100 x 120 x 156 cm)

  • Platform size pallet (custom made or purchased) = 244 x 122 cm

Small orders can also be packaged in a box. For this we expect you to use at least a brandless, two-layer cardboard box. You can also use other materials, such as cardboard, spare wooden panels, plastic film, plastic foam film, corner protection and straps.

Packaging specifications

We have specific expectations for the packaging of both boxes and pallets. Below is a brief overview of what we expect per type:

Boxes

  • Make sure you pack EVERYTHING without any open spaces and place individual items in the box if they are sensitive to scratches or dents.

  • Fill the empty space with packing paper or biodegradable foam beads to prevent the contents from moving or getting damaged during transport.

  • Close the cardboard box with tape so that it cannot be opened. Use the H-tape method to seal all edges and seams to prevent the box from opening during transport.

  • Write FRAGILE on the side of the box if anything could break during transport. Also place an arrow with UP if necessary and indicate if the end user should open a particular side first by writing: OPEN THIS SIDE FIRST. This prevents the contents from being damaged when opening the box.

Pallets

  • Place a protective layer between the pallet and the first part on the bottom. This can be cardboard or other spare wood. Make sure this layer is larger than the largest part of the order.

  • Always calculate the maximum dimensions and leave 5 - 10 cm of space between the edge of the pallet and the largest part of the order.

  • For flat packages, stack the parts on the pallet from large to small. Use thin cardboard or paper between layers of parts to prevent scratches or dents.

  • For larger sets where the use of protection between layers is not possible, it is recommended to arrange the parts so that different materials do not come into contact with each other, but that the same materials are opposite each other.

  • Use a protective top layer of cardboard or wood to protect the top panel from the straps. Use a cardboard wrapper for extra protection if necessary.

  • Cover all external corners with cardboard to prevent shocks. Use at least 2 straps to secure the parts to the pallet and place a protective layer (e.g. cardboard) between the straps and the parts.

  • Make sure all parts are firmly on the pallet and there are no gaps. Use additional protection such as cardboard or foam if necessary.

  • Write FRAGILE on the pallet if necessary and indicate the top with an arrow and the words THIS SIDE UP.

Labeling

Print a Cutr packing slip for each box or pallet and fill it out. Make sure the following information is clearly stated on the packing slip:

  • Cutr Order ID

  • Materials or parts

  • Quantity

  • Packaging, shipping, and delivery date

  • Delivery address

  • Signature

  • Attach the packing slip to each box or pallet.

  • Use a shipping label if necessary when hiring a third party for shipping.


Packing Slip

Every order is automatically linked to a packing slip, which you can find under "files". It is mandatory to use the packing slip because we want to prevent the name of our production partner from being used at delivery. Additionally, using the packing slip ensures that important information is not missing.

Packing Slip Instructions

The second page of the packing slip is specifically meant for printing. For each pallet, you must use the second page of the packing slip. Fill out this packing slip before sending the pallet. This will prevent any missing information and confusion about the contents of the pallet. Write the following items on each packing slip:

  • The dimensions (length, width, and height) and weight of the pallet

  • Who packed the pallet

  • Who performed the inspection

  • The pallet number of the total number of pallets

    • (for example, if there are two pallets, write 1/2 on pallet 1 and 2/2 on pallet 2)

It is important to properly attach packing slips to packages or pallets so that they are clearly visible and can be easily identified. The top of the package or pallet is a suitable location to secure the packing slips so that they are easily visible and not easily removed or damaged. This ensures that the order can be easily tracked and all items are delivered correctly.


Mark the order as 'ready'

After you have checked the project for the number of items, properly packaged the items, and attached the packing slip to the package, it is time to mark the order as 'Ready' on the platform. This indicates that the project is fully completed and ready to be shipped.

When marking as 'Ready,' you will be asked two questions:

  • You confirm that the order is correct in terms of material, damage-free, and accuracy as requested by the customer.

  • The packing slip has been printed and attached to the delivery.

After approving both options, the customer will be informed that their project will be shipped/delivered soon.


Platform delivery dates

Make sure to check whether the delivery date is still up to date on the platform. Is your delivery earlier or later than planned, please update the delivery section with your expected delivery date & time under the tab ‘delivery’ → Update delivery schedule.


Delivery

Before handing over the order to the customer (for pickup) or to the transportation company (for delivery), you are required to print and retain a signed copy of the packing slip.

Once the order has been delivered to the final destination (for delivery) or picked up by the customer, you can mark the order as Delivered.

Once we have received your delivery confirmation, we will send a message to the customer to check that everything has been received in good order. The customer has 10 days to inspect their order and inform us of any issues.

If there is no response, the remaining amount of the project will be automatically transferred to your account after 10 business days following delivery!

Do you have any questions or comments? Contact us at support@cutr.ai

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